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FAQs
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Before submitting a question, please check if it is answered below or on the How to Play page. Due to the volume of questions we receive, we regret that not all questions will be answered directly via e-mail. Click a question below to display the answer.

  1. What do I need to play the KISS FM FRIENDS WITH BENEFITS?
  2. Why does my account status say "pending"?
  3. I did not receive an email asking me to validate my account. What should I do?
  4. I haven't received any points for signing up. Why?
  5. What should I do if I'm having trouble logging into my account?
  6. How do I update my profile on my FRIENDS WITH BENEFITS account?
  7. What is the difference between a Rewards Songand a Bonus Code?
  8. How do I earn Points?
  9. How do I use my Points to earn Rewards?
  10. How do I Play the Slot Machine?
  11. I have redeemed my points to bid on a FRIENDS WITH BENEFITS Auction package. Do I lose my points if I am not the highest bidder at the close of the auction?
  12. I have redeem my points to bid on a FRIENDS WITH BENEFITS Auction package...how do I know if I made the highest bid and have won the package?
  13. Can I join the FRIENDS WITH BENEFITS if I have a Macintosh computer?
  14. Instructions for Clearing Cache
  15. I have redeemed my points to enter a Beat the Box Office contest for a concert coming to town. When will I find out if I am a winner?
  16. I exchanged my points for an “Enter to Win” contest for a concert/ show. The contest closed at 11:59 PM the night prior to the show/ concert. If I win, when will I be contacted?
  17. I exchanged my points to enter a Beat The Box Office contest for a concert coming to town and did not win. There is now a regular, sustaining contest entry form up to enter to win tickets…are the entries I redeemed for the beat the box office contest valid for this portion?
  18. I received a newsletter saying there is a special pre-sale on for a concert/ show coming to town…how do I take advantage of this?

Why does my account status say "pending"?
After you register, your account status will remain "pending" until your email address is verified. Your email address is verified and your account validated once you click on the link in the email you receive from us. (This email will come from cky@m2omedia.com.) You can still earn Points while you are waiting for your account to be validated. You will not, however, be able to claim any prizes or purchase raffle entries until your account status is valid.

I did not receive an email asking me to validate my account. What should I do?
If you did not receive an email from us and your account is still pending, please follow these instructions:

  • Open your internet browser and log on to your account
  • Click on this link or copy and paste this link into the browser that you opened to log into your account: http://www.m2omedia.com/cky/members/account/pending.jsp
  • This will bring you to a page with instructions on how to validate your account

In order to ensure that you receive emails from us in the future, please add cky@m2omedia.com to your contact list.

What should I do if I'm having trouble logging into my account?
If you're having trouble logging into your account, please try the following solutions:

  • Make sure you are using the correct username and password. If you don't remember your username and/or password, click here, enter your email address, and we'll email it to you.
  • Clear your cache. Cache is a process that keeps track of what you have been doing recently. It saves you processing time when you repeat tasks; but sometimes it gets overloaded. Click here for instructions on how to clear your cache.
  • Internet Explorer users:
    • Check your security settings. Your internet security settings must be set to "medium". Click here for instructions on checking your security settings.
    • Check your privacy settings. Your internet privacy settings must be set to "medium". Click here for instructions on how to change your privacy settings.
    • You may have to add us to your trusted sites. Click here for instructions on adding us to your trusted site.

What is the difference between a Collect Points and a Bonus Code?
The Collect Points is given out at various times. Your have until 11:59pm of the day it is given out to enter it. A Bonus Code is given out through e-mails and special giveaways and events. Please check when receiving a bonus code to see if there is an expiration date.

How do I earn Points?

Go to the KiSS 1023 website and click on the Friend's With Benefits Club link. Enter your username and password in the login box on the left hand side of the page. Once you've logged in, click on one of the categories under Earn Points, located on the menu bar near the top of the page.

How do I use my Points to earn Rewards? You can redeem you can redeem Points for entries into our Enter to Win Drawings. To access the Enter to Win page, log in and click on the category under Spend Points, located on the menu bar near the top of the page.

I have redeemed my points to enter a Beat the Box Office contest for a concert coming to town. When will I find out if I am a winner?
Winners will be contacted by KiSS 1023 Promotions and winner names will be posted in the right-hand side of the column on the FRIENDS WITH BENEFITS site by 10 AM the day tickets go on-sale for each particular concert.

I exchanged my points to enter a Beat The Box Office contest for a concert coming to town and did not win. There is now a regular, sustaining contest entry form up to enter to win tickets…are the entries I redeemed for the beat the box office contest valid for this portion?
Yes, any points redeemed for Beat The Box Office enter to win contests are valid for the regular sustaining contest, providing you did not win tickets during the Beat The Box Office contest.

I exchanged my points for an “Enter to Win” contest for a concert/ show. The contest closed at 11:59 PM the night prior to the show/ concert. If I win, when will I be contacted?
For concerts or shows that take place the day following the contest closing time or prior to a weekend, winners will be contacted by 10 AM the day of the show or the Friday prior to a weekend show. Promotions will also post the winners name(s) in the right-hand column of the FRIENDS WITH BENEFITS site by 10 AM that particular day. Promotions will contact winner(s) at all numbers provided on their FRIENDS WITH BENEFITS account in an effort to give winners all the necessary pick up information. Tickets will need to be picked up by 5 PM the day of the show or the Friday prior to a weekend show. In the event a message must be left for the winner (unable to contact a live person at numbers provided), KISS 1023 is under no obligation to replace the prize with one of equal or greater value or refund points redeemed to enter.

How do I update my profile on my FRIENDS WITH BENEFITS account?
Once logged into your FRIENDS WITH BENEFITS account, go to the “My Account” drop down menu and select “Profile”, which will give you a list of all your account information. Then click “Update Profile”…this will allow you to update/ change any account information you need (i.e. e-mail address, address, phone numbers). Once changes are complete, click “Update My Information”.

I received a newsletter saying there is a special pre-sale on for a concert/ show coming to town…how do I take advantage of this?
Log into your FRIENDS WITH BENEFITS account and go to the “Earn Points” drop down menu and then go to the “Events and Pre-sale page”…this will have a complete list of all the pre-sales and instructions on how to proceed.

I have redeemed my points to bid on a FRIENDS WITH BENEFITS Auction package. Do I lose my points if I am not the highest bidder at the close of the auction?
No, you do not lose any points redeemed for the auction unless you are the highest bidder at the close of the auction. Points are temporarily deducted once you make a bid and are returned if you are not the highest bidder.

I have redeem my points to bid on a FRIENDS WITH BENEFITS Auction package...how do I know if I made the highest bid and have won the package?
The Auction content will stay live past the Auction close time (a minimum of 1 hour) in order for FRIENDS WITH BENEFITS bidders to look at the list to see if they are the winner of the package. Auction winners will also receive an e-mail message reminding them to check the auction page to see if they have placed the highest bid and have won the package. Promotions will also contact the Auction bid winner following the close of the Auction to inform them they have won and give pick up instructions. Auction winner names will also be posted in the right-hand column of the FRIENDS WITH BENEFITS site by 12 noon the day following the close of an Auction.

I haven't received any points for signing up. Why?
The reason for this may be because you haven't entered the code that was provided in the first e-mail you received. You can enter this code and all others under Earn Points and clicking Bonus Codes.

Enter to Win: You can enter any of our Enter to Win as many times as you wish (as long as you have enough Points). To purchase an entry into the Enter to Win of your choice, please visit the Upcoming Enter to Win page, click on the drawing you'd like to enter, select the number of entries you'd like to purchase, and click the "Purchase Entries" button. Remember, the more entries you have, the better your chances of winning!

What do I need to play the Friend's With Benefits Club?
The Friend's With Benefits Club will run on any machine running Internet Explorer 6.0 or Netscape 7.0 or above. You will also need Internet access. The Friend's With Benefits Club is not supported on Web TV.

Can I join the Friend's With Benefits Club if I have a Macintosh computer?
The Friend's With Benefits Club Program can be played on any Macintosh running Netscape versions 7.0 and above.

My question isn't answered here.
If your question is not answered here, you can email us your question at cky.support@m2omedia.com and we will try and answer it for you. In your e-mail please include your name, username, and daytime phone number.

Instructions for Clearing Cache:

Netscape Users (must be using Netscape 7.0 or higher):

  • Enter Netscape
  • Edit
  • Preferences
  • Advanced
  • Cache
  • Clear memory cache
  • Clear Disk cache
  • Then Try again

Internet Explorer Users (must be using Internet Explorer 6.0 or higher):

  • Enter Internet Explorer
  • Tools
  • Internet Options
  • General
  • Delete files ??? located in the "Temporary Internet File" section
  • Then Try again.

If you are using AOL:
You will need to clear you cache AND delete your "cookies"

  • Click the Start Button in the lower left hand corner
  • Click Control Panel
  • Double click Internet Options
  • Under Temporary Internet Files, click Delete Files
  • Click OK to delete files
  • Next, to the right of delete files, click on Settings
  • Click View Files (it may take a moment for the files to appear)
  • Click the EDIT pull down menu at the very top of your screen
  • Click Select All
  • Click the FILE pull down menu at the very top of your screen
  • Click Delete
  • A warning box will appear, click YES
  • Click X to close that window
  • Click OK to close the next window
  • Click OK to close the next window
  • Click X to close the Control Panel Window
  • After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again.

Instructions for checking Security Settings in Internet Explorer:

  • Enter Internet Explorer
  • Tools
  • Internet Options
  • Security
  • Make sure that your security setting is set to Medium as shown below:



Instructions for setting Privacy Settings in Internet Explorer:

  • Enter Internet Explorer
  • Tools
  • Internet Options
  • Privacy
  • Make sure that your Privacy setting is set to Medium as shown below:

 

Instructions for adding us to your Trusted Sites:

  • Enter Internet Explorer
  • Internet Options
  • Privacy
  • Select the "Sites" button from the middle of the page.
  • In the area where it says "Address of Web Site", type "m2omedia.com" and click "Allow"

Slot Machine:
How to Play:

  • Exchange Points for pulls.
  • Each pull is worth 100 Points.
  • Pull the lever (or click Spin) and try your luck!
  • You can always come back and the rest of your pulls will be waiting for you.
    If you want to convert your pulls back to Points click on the "Cash Out" button.

 

 
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5/30/2017 04:08 AM